FREQUENTLY ASKED QUESTIONS

MY ITEM IS DAMAGED, WHAT SHOULD I DO?

We apologize for any inconvenience caused by receiving a damaged item! To help us resolve this quickly, please send a photo of the damaged product to our customer service team so we can arrange a replacement for you.

THE SIZE/COLOR OF MY ITEM IS INCORRECT, WHAT SHOULD I DO?


If the item you received is not the correct size or color, we will be happy to send you the correct one. Please reach out to our Customer Service team for assistance.

I’M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?


We’re sorry to hear that an item is missing from your order! Please review your order confirmation to verify that the details are correct. Sometimes, items are shipped separately, so please wait a bit longer. If the missing item still hasn't arrived, contact us, and we'll resolve it promptly.


I RECEIVED MY ITEM, BUT IT’S NOT WHAT I EXPECTED. WHAT SHOULD I DO?

We’re sorry that your item isn’t as expected. We can offer an exchange for another item. Please provide a photo of the item to our customer service team to proceed.

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can view the available payment options at the bottom of our website. Most customers prefer to use PayPal.


HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?


If you need to make changes to your order, please contact us within 12 hours of placing it. Send a message with the updated details, and we’ll do our best to accommodate your request.


NEED HELP WITH YOUR ORDER?

For any issues or questions about your order, please contact us as soon as possible using the contact form below:

CONTACT US